Last updated: 12 August 2026

Spirit Guide sells digital credits ("coins") and subscriptions that unlock AI-guided self-discovery conversations and story generations. Because these are digital products delivered immediately, please review this before purchasing.

Right of Withdrawal

Under EU consumer law you normally have 14 days to withdraw from a purchase. For digital content delivered immediately, that right ends once delivery begins — which you expressly agree to when you start a conversation or spend coins.

Coins

Purchased coins are non-refundable once credited to your account, except where required by applicable law. Coins have no cash value and cannot be exchanged or transferred.

Subscriptions

Subscriptions renew automatically each billing period. You can cancel at any time (see our Cancellation Policy). Cancelling stops future charges but does not refund the current period. Coins granted for the current period remain available until spent or your account is closed.

Terminated Accounts

If your account is terminated due to a violation of our Terms of Service, unused coins are forfeited and no refund will be issued.

Payments and Refund Processing

Spirit Guide is the seller of the service. Payments are processed by Stripe, which handles payment processing, VAT calculation, and transaction support on our behalf. We do not store your card details.

Refunds are governed by Spirit Guide's refund policy and processed through Stripe. In some cases, Stripe may process refunds on our behalf to resolve disputes. Refunds, when applicable, are returned to your original payment method. Processing times depend on your bank or card issuer.

How to Request a Refund

Email contact@spiritguide.one with your account email and details of the purchase. We aim to respond within 5 business days.

Disputes

If you don't recognise a charge on your statement, please contact contact@spiritguide.one first — we can usually resolve it faster than a bank dispute.

If you file a chargeback or dispute with your bank, we may suspend your account while the dispute is being resolved.